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There are not enough words to describe how amazing my experience with OT&P Annerley has been the last two years.

I came to HK from the USA, 13 weeks pregnant, unsure where to go or what to do next because I was a first time mother and we had to wait in quarantine for three weeks upon arrival. I reached out to so many places for feedback and help on what to do next. OT&P Annerley Midwives was the only one who took the time to respond. Ailish spent so much time answering all the questions and concerns we had, and eased my mind for all the next steps. Being in a foreign country and a first time mom, I never once felt unsure or unsafe in Annerley's care.

From the moment you walk into the office in Central and you're greeted by the kind gentleman to take your temperature, to the front desk reception, to waving hi to whoever is in the admin office right by the waiting room, to the nurses who take your weight and blood pressure, and finally the midwife or doctor you're scheduled with, it just feels like you're visiting family. Every person is invested in your wellbeing and makes sure you are having a smooth experience from start to finish.

I had the privilege to work with so many amazing people at OT&P Annerley for every step of my care.

Michelle, midwife extraordinaire. She went so above and beyond at every chance. Her compassion and care shows she is living her passion. I cannot say enough good, kind words about her and her guidance and care throughout my pregnancy. I never felt rushed, I never felt like what I was saying was unimportant. She made sure I was in a good place physically and emotionally at every visit. And if by chance I wasn't, she did whatever she could to help me find balance to get to the next step. Her communication and care during the postpartum phase was key in helping me transition in becoming a mother. She helped me give my son his first bath, and showed me how to swaddle him snug as a bug. We will never forget Michelle.

Sue, who made all the prenatal classes fun, even during the less-fun bits! I found myself looking forward to the classes ahead. She also went above and beyond in providing information to help me make my birth as easy and happy as possible. If there is a next time around, I'll be taking her specialty classes.

All of this wouldn't have been possible without Ailish. If she hadn't responded so quickly to my inquiry, and found answers to my million questions, we wouldn't have found our way to Annerley and would've missed out on the second best thing to come out of being pregnant in HK, the first being our son of course.

She worked with us at every turn, making sure we had everything we needed, all the information was understood, all the options available to us known. I felt like a person and never just a name or number. Every visit to the clinic, she would make sure to say hello and check in to see how we were, how it was going. Ailish was and is the glue that connected us with Annerley during the entire journey. And beyond that, she always makes sure to remind us that even if we're not going to Central for an appointment, that we can drop in to say hi and get a moment of R&R when needed, or simply wanted. That the tea, coffee and ice cold water will be waiting in the cozy lobby.

If I, or anyone I know, ever becomes pregnant in HK, I will be sending them to OT&P without a doubt.

There is simply no better care anywhere in Hong Kong.

- Csara, Nishant and Baby K

OT&P Annerley came highly recommended by a friend, towards the end of our pregnancy. Due to a last minute decision to give birth in Hong Kong, We did not have time to do much research, but we need not have worried. The pre and postnatal care that we received from OT&P was exemplary.

The initial online consultation with Ailish and follow up support from Cherry was faultless. All of our questions and concerns were addressed in a friendly and patient manner, even though the situation was made more complicated due to COVID protocols at the time.

The different hospital choices and package options seemed daunting at first, but Ailish and Cherry were able to give very practical advice and experience to ensure that we made the best decisions based on our individual circumstances and requirements.

For us, a fixed package with Gleneagles was the perfect choice. Given that we were not covered on insurance we were give peace of mind to know what was covered and what the bill was likely to be. And the experience at Gleneagles Hospital was also amazing.

Due to our circumstances, there was only time for one consultation before delivery.

OT&P's clinical team spoke very factually about each step of the elective Caesarean section procedure, but with great care and compassion, taking time to make sure that we had no concerns and that we understood exactly what would happen. The support team at OT&P were really incredible throughout!

And as a testament to them, upon entering the Operating Theatre, seeing our doctor's masked face immediately gave a sense of calm and comfort, and a feeling of being in the best hands possible.

We were also pleasantly surprised as to how attentive the team was during the recovery phase in the days after surgery. The surgery went without a hitch, and the scar was so neat that even our midwife commented!

Talking of midwives, OT&Ps midwifery service was also stellar. Whist the hospital staff prepared us well to return home, having Sue Pollard visit us on the morning after the first night, was a priceless comfort. As new parents we were reeling from the experience of the night, and having Sue arrive, providing an experienced ear, and her great advice, tips and tricks made all the difference to calm our nerves and point us in the right direction.

So much so that we continued her visits once a week for the following month, to keep an eye on us and lend a guiding hand during that time.

Every time that we visited OT&P we were made to feel like family. Always greeted with smiling faces and a flurry of team members popping out to have a chat and a hold of the baby, with Ailish invariably at the front of the queue!

Looking back over our time, we had no idea how lucky we were to have found such a wonderful and professional team at OT&P. A huge thank you from the three of us!

- Lexie, Jon and Pixie

We had a great experience with OT&P throughout our first pregnancy and delivery in January 2020. Sue visited us at home which was a great reassurance as first time parents and helped me to build my confidence with breastfeeding. When we found out we were pregnant with twins in 2021, we were certain that the team would be able to support us. Again, OT&P Annerley's team was reassuring and supportive of our decisions, and we had an incredibly calm birth experience. Again, Sue visited us at home which was extremely helpful. We are very grateful for the support and kindness we received at OT&P.

We have been very impressed with our experience at OT&P and the Nexus Public package. All staff have been very friendly throughout. The team at Annerley were always very welcoming and guided us through our journey as first-time parents. Michelle made us feel very relaxed and she was always very reassuring and supportive during our prenatal visits. The postnatal home visits were incredibly helpful during the first few weeks to check both myself and my baby and it was nice to see her familiar face again. We gave birth at Queen Mary hospital and during my time there, the OT&P midwives were always available through WhatsApp and checked that I was ok. We would highly recommend OT&P to friends, especially those whose families are overseas. The support network that OT&P gave us has been absolutely wonderful and made our whole pregnancy experience much more relaxing. We will continue to visit OT&P with our daughter and have already recommended your services to friends. Thank you once again and see you soon!

It's been over 8 weeks now since I had my baby and I have been meaning to write to you but the days really do go by so fast! I can't believe it's been 8 weeks.

Anyway, I just wanted to write a quick note to say a massive thank you to everyone at OT&P and Annerley. I really do feel as though I couldn't have had a better pregnancy and birth experience.

I felt in great hands the whole way through with the team and my birth at Gleneagles was amazing. I really couldn't have planned for anything better. I felt in safe hands with the whole team.

I also feel as though the classes along the way really helped to prepare me for what to expect and I found Sue to be a great support when I really needed it in those first few weeks.

Thanks again to the whole team.

Sue was our pillar of strength during a difficult pregnancy. She was always kind and empathetic, and we felt reassured by the depth of her experience. Sue taught fantastic pre-natal classes, including hypnobirthing and giving birth in a public hospital. After our baby arrived (in February 2021), Sue provided us with support through home visits, which was really helpful especially as our baby had jaundice at birth. She is also a lactation consultant, which is a bonus, and her guidance helped me to get my baby to latch. And a very special bonus is that Sue does newborn photography and she took absolutely gorgeous photos of our baby in his first few weeks of life.

When Covid escalated and hospital visitation locked down, we found ourselves in a pinch. Having Dillon present for the birth was a nonnegotiable for me, so we met with you to come up with a game plan moving forward. Truly, I cannot begin to express my gratitude for the reassurance you provided (both Ailish and Michelle) when we made the decision to switch our package to the private fixed Gleneagles birth. Our pre and postnatal care through OT&P far exceeded our expectations. We thoroughly enjoyed our Birth, Babies and Beyond classes with Sue. Michelle saw me for checkups leading up to birth and we were always grateful for her kind and approachable spirit.

In the beginning, I questioned what we would be doing in class as I felt the videos gave all the info we needed, but on reflection, it became clear that the videos were just a starting point - the beauty of the classes was 2 whole hours of questions answered by experts who were honest and warm. As I'm sure you hear all the time, doctors appointments in HK are rushed and I never really feel like they have time for all my questions - let alone the 'silly' ones I don't even dare to ask. Yet at the Annerley classes, these questions were never deemed as silly or time-wasting - and attention was paid to every question or concern, no matter how trivial we may have thought it was.